Support
Need help? Find answers below or reach out to us directly.
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Email Us
support@nectall.app
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X (Twitter)
@nectall_app
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In-App Support
Profile > Help & Support > Submit Ticket
Frequently Asked Questions
How do I connect with someone?+
Go to the "Connect" tab, switch to "My QR" to show your QR code, and have the other person scan it. Or scan their QR code using the "Scan" tab. You can also join a Room and connect with everyone there.
How do I create a room?+
Tap the "Rooms" tab, then tap the + button to create a new room. Give it a name, pick a color, and share the 6-character code or QR with others so they can join.
How do I export my contacts?+
Go to the Connections tab, tap the Export button, choose your format (Phone Contacts, PDF, or Excel), and share or save the file.
Can I change my username?+
Yes. Go to Profile > Edit Profile, update your username, and save. Usernames must be unique and can only contain letters, numbers, and underscores.
How does Premium work?+
Premium gives you unlimited connections, rooms, and folders. It’s a one-time payment (yearly or monthly) with no auto-renewal. Your plan expires on the date shown in your profile.
I made a payment but my account wasn’t upgraded+
Pull down to refresh on the Profile tab. If it still doesn’t show, submit a support ticket from the app (Help & Support > Submit Ticket) with your payment reference.
How do I delete my account?+
Go to Profile > Edit Profile > scroll to the bottom and tap "Delete Account". This is permanent and cannot be undone.
Is my data safe?+
Yes. We use JWT authentication, encrypted passwords, and HTTPS everywhere. You control who sees your phone number, email, and social links through Privacy Settings. Read our full Privacy Policy for details.
App Information
Version
1.0.0
Platform
iOS & Android
Developer
Nectall
Contact
support@nectall.app